1. Information We Collect
We collect information you provide directly to us when you sign up for an account, create or modify your profile, and when you use the CredAction platform, a service provided by Spalce Technologies Ltd. ("we," "us," or "our"). This includes:
- Account Information: Name, email address, phone number, and business details.
- Financial Data: Information about your debtors, creditors, transactions, invoices, and payment history that you enter into the platform.
- Usage Data: Information about how you interact with our services, including features used, login times, and error logs, to help us improve the user experience.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. Specifically, we use your data to:
- Provide the Service: Store your contacts, process transactions, generate invoices, and send automated reminders on your behalf.
- Communicate with You: Send transactional emails (such as invoice reminders), security alerts, and important updates about new features.
- Improve the Product: Analyze usage patterns to understand which features are most valuable and where we can optimize performance.
- Customer Support: Respond to your comments, questions, and requests for assistance.
Important: We never sell your personal data or financial information to third parties. Our business model is based on subscriptions, not data monetization.
3. Data Storage & Security
We take the security of your data seriously. Your information is stored in secure, GDPR-compliant data centers located in Europe.
- Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 military-grade encryption.
- Compliance: We adhere to SOC 2 Type II standards for security, availability, and confidentiality.
- Access Control: Strict role-based access controls ensure that only authorized personnel have access to the infrastructure, and they cannot view your specific financial data.
4. Your Rights
Under applicable data protection laws (including GDPR), you have specific rights regarding your personal data:
- Right to Access: You can access and export all your data anytime via Settings → Export.
- Right to Correction: You can update or correct any inaccurate information in your profile settings.
- Right to Deletion: You can delete your account and all associated data permanently via Settings → Delete Account.
- Right to Object: You have the right to object to the processing of your data for certain purposes.
To exercise any of these rights, please contact our Data Protection Officer at [email protected].
6. Third-Party Services
We use trusted third-party service providers to help us operate CredAction. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Payment Processors: Stripe and Paystack (PCI-DSS compliant) for handling payments.
- Email Services: SendGrid and Resend for delivering transactional emails.
- Hosting & Infrastructure: AWS and Google Cloud (Encrypted, GDPR-compliant) for hosting our servers and databases.
7. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
If we make significant changes, we will notify you via email or through a prominent notice on our service. Continued use of CredAction after such changes constitutes your acceptance of the new Privacy Policy.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: [email protected]
Address: Spalce Technologies Ltd., Princess Road, Omanjor, Accra Ghana